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In this ServiceNow tutorial, the focus is on UI policies, which are used to modify fields on a form based on specific conditions. UI policies allow you to make fields hidden, mandatory, or read-only. The demo involves an incident record where certain fields are pre-set to mandatory. The presenter demonstrates setting conditions: if the category is "software" or "email," the service and service offering fields will be hidden, while the description field will be made mandatory. Additionally, the configuration item field will be set to read-only. The tutorial emphasizes the creation of a UI policy to implement these changes.