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In this ServiceNow tutorial, we cover UI policies, which enable the modification of form fields based on specific conditions. A UI policy can set fields to hidden, mandatory, or read-only. During the demo, we work with an incident record and illustrate how to apply conditions. Specifically, if the category is set to "Software" or "Email," the service and service offering fields will be hidden, the description field will become mandatory, and the configuration item field will be set to read-only. The tutorial also mentions the steps to create a UI policy, highlighting its practical application within a ServiceNow environment.