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This video tutorial demonstrates the implementation of specific client requirements regarding CRM access. The client requested to hide and disable the telephone field for certain user profiles. The presenter logs into the CRM as a standard user and shows the process of deactivating the edit option for the phone field using an admin account. They navigate to the leads module and disable the editing capabilities for the phone fields as specified. After saving the changes to user privileges, the presenter returns to the normal user access, reloads the lead record, and confirms that the phone field can no longer be edited.