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i and ii was four and a half here and today i want to talk to you about your phone practices and i want to focus on are they costing you business so before we go any further I need you to pause this blog and call your company and get into the mindset of an owner here think to yourself would I choose this company over the 20 other options I have out there if the answer is no then we obviously need to reassess our practices so the first thing we need to do is answer every phone call if were not answering every phone call were losing business right away you have realistically a certain amount of owners they call your office every month if were not docHubable right away by those people who need answers to their questions were losing business to a competition so if were not answering phone calls we need to be getting back to people rapidly you have realistically until your competition answers the phone to get that business because if that owner talks to someone and they feel like they c