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okay so ive been getting a lot of questions on making follow-up calls to customers coming into the youtube channel and over on linkedin so i want to take a couple of minutes lets talk about that lets talk about making follow-up calls to customers now when we say customers lets break this down because the feedback that im getting both on the channel and over there at linkedin customers could kind of mean one of two things right is this an existing customer or is this a prospect ill kind of cover both of those but on the existing customer side that not to throw too much at you but that actually breaks into two areas is this an existing customer that im trying to sell more stuff to or is this an existing customer that i just want to follow up with i just want to create the relationship so lets lets talk a little bit first about the mistakes that pretty much all of us make when were making follow-up calls to customers and its its not our fault its just kind of the first thing
