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This video tutorial demonstrates how to implement a requirement to hide and disable the telephone field in a CRM for certain user profiles. The presenter accesses the CRM as a normal user and uses an admin account to manage settings. They navigate to the leads module and deactivate the edit option for the phone field, which can also be applied to other phone fields. The requirement specifies that the phone fields should be hidden and disabled for the relevant profiles. After saving the changes, the presenter switches back to the normal user access, which confirms that the phone field can no longer be edited, ensuring compliance with the client's specifications.