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a warm handshake and a smile helped shape a great first impression and those first impressions can make or break a patients decision when it comes to choosing a healthcare provider but what if that first handshake is with this think about it with the exception of emergency services most patients have a first encounter by phone and a startling 35% of them say theyre not likely to return or to call back based on that initial call research has shown that you have just a few seconds to make a first impression with a caller so every time somebody calls your organization your reputation is at stake you cant afford to leave that impression or your reputation to chance with so much on the lines so to speak its critical that you ensure that your standards are met during every encounter with every customer every day and after years of running a healthcare call center myself I know what it takes to create a great first and lasting impression at Baird Group weve been offering hands on phone s
