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This video tutorial demonstrates how to implement client requirements to hide the telephone field for certain user profiles in a CRM. The presenter first accesses the CRM as a standard user and then switches to an admin profile to deactivate the edit option for the phone field in the leads module. The client specifies that the phone fields must be hidden and disabled for specific profiles. After saving these changes, the presenter returns to the normal user view and confirms that the user can no longer edit the phone field, effectively meeting the client's requirements.