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the first time youve ever talked to the client again review for notes on pets hobby Etc to make the call feel warmer I know in the file that I have at the agency that surfaces my policies it says you even have three dogs a lot of chicken three trailers Hello friends Stephen Harrington Dakota the diva of insurance here with agency performance Partners were going to talk about how to take a service call and turn it from mediocre into memorable or how to turn a complainer into your cheerleader hopefully youre having a lot of fun while listening to this maybe youre driving flying or going for a walk you could be swimming or playing badminton you could be barbecuing or doing your dishes whatever youre doing I hope that you get something out of this while back I had told a story about an experience I had I called in to a service center needed some help with some things person on the other end of the phone was very short with not pleasant all was just kind of rude from the beginning and