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[Music] what should be done regarding an attorney who refuses to answer phone calls return emails or provide any case updates to their client failure to communicate with clients or more specifically failing to keep a client informed is one of the fastest ways for an attorney to lose their license attorneys have an ethical responsibility to keep their clients informed about their case however those Communications may also come from the attorneys legal secretary or paralegal if youre having difficulty communicating with your attorney you should send them a notice in writing first instead of reporting them to the bar association when attorneys receive notices in writing then they know that they have to address them simply be kind and courteous in your notice that you believe that youre not being informed in a timely manner about your case and provide a list of unreturned emails or phone calls or voicemails if that doesnt get their attention then you may have no choice but to report th