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This video tutorial demonstrates how to implement client requirements to hide telephone fields for certain user profiles in a CRM. The presenter begins by accessing the CRM as a standard user and plans to deactivate the editing option for the phone field. They switch to an admin view to modify settings in the leads module, specifically disabling the editing function for the phone field. The requirement includes hiding, disabling, and preventing editing of phone fields in the leads module. Once the changes are saved and user privileges updated, the presenter returns to the normal user access, confirming that the phone field is no longer editable.
