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welcome to section one of the software escrow training module brought to you by the Timbers project this section will introduce the training use case and explain what an escrow agreement is this use case illustrates the importance of s for our agreements a pharmaceutical company by software from a software development company the software development company creates the software adapts it to mean special requirements of the pharmaceutical company and then delivers it to them the two companies exchanged the license contract and a service and maintenance contract so that the pharmaceutical company can be assured that the program could be used without problems and in case of errors the software development company will rectify them one day the pharmaceutical company receives a letter from the software development company which notifies them that the software will no longer be supported this is called an end-of-life letter the following question arises how can the pharmaceutical company co