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In this tutorial on ServiceNow, the focus is on UI policies, which are used to modify form fields based on specific conditions. UI policies can make fields hidden, mandatory, or read-only. A demonstration is conducted on an incident record, highlighting pre-existing mandatory fields. The tutorial illustrates how, by setting conditions such as selecting "software" or "email" for the category, certain fields (service and service offering) will be hidden, the description field will become mandatory, and the configuration item will be set to read-only. The process of creating a UI policy is also introduced, emphasizing its practical applications in configuring form fields.
