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small servicenow today we will cover the UI policies and to explain quickly what a UI policy is a UI policy allows you allows you to modify or configure a field on a form and also by applying conditions you can make the field hidden mandatory or read only in our scenario we will make on our demo we will make the field uh well set a field to read only make another field mandatory and also hide some Fields so to go directly into the demo uh we are on the incident record and as you can tell the this is a brand new record it has not been created as you can see there are some fields that already set to mandatory so what we will do is um in this demo if uh we would set the conditions as category software and some category email what will happen is the service and the service offering field will be hidden so they will disappear and then the description field will become mandatory and the configuration item will be set to read only so lets go ahead and create a UI policy and there are two wa
