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Mike works for a small landscaping company and sustained injuries to his arm and neck in a car accident. His doctor advises him to take time off work and undergo physiotherapy, which ICBC (Insurance Corporation of British Columbia) partially covers. They also provide income replacement benefits to compensate for his lost wages during recovery. After a few months, ICBC urges Mike to return to work, stating that his benefits will be reduced and eventually stopped. Unsure about his ability to work due to ongoing pain, Mike seeks advice from his friend Sam. Sam suggests Mike visit the Civil Resolution Tribunal, which resolves disputes with ICBC. Mike decides to follow this advice and visits the tribunal's website.