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In this ServiceNow tutorial, we focus on UI policies, which allow modification of form fields based on specific conditions. A UI policy can make a field hidden, mandatory, or read-only. In the demo, we will adjust the incident record by setting a field to read-only, making another field mandatory, and hiding certain fields. For instance, if the category is set to "software" or "email," the service and service offering fields will be hidden, while the description field will become mandatory and the configuration item will be read-only. The tutorial guides us through creating a UI policy to implement these changes.