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After a healthcare experience at VA or in the community, Veterans may become eligible to receive an inpatient, primary care, specialty care, or community care SHEP survey. In total, the SHEP program sends out over 1.8 million surveys each year. Each step on the journey of a SHEP survey from mailing to analysis to reporting, is systematically designed to provide robust, reliable, and representative results for your facility. So, what does this the journey of a shep survey look like? The first step in this journey is to determine if a Veteran with a recent care experience is eligible to receive a SHEP survey. On a monthly basis, the SHEP team compiles a listing of Veterans who were discharged from an inpatient unit or had a visit with a primary care provider, with a specialist, or in the community. This list is then narrowed down to only include patients who meet eligibility criteria. These criteria vary by survey and take into account information like principal diagnosis at discha