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In this tutorial, we explore UI policies in ServiceNow, which enable the modification and configuration of form fields based on specified conditions. A UI policy can make fields hidden, mandatory, or read-only. The demo focuses on an incident record, highlighting that some fields are already mandatory. In the demonstration, we set conditions based on the category selection (software and email), causing the service and service offering fields to hide, while the description field becomes mandatory. Additionally, the configuration item field is set to read-only. The tutorial will guide viewers through creating a UI policy, emphasizing its practical application within the ServiceNow environment.