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In this ServiceNow tutorial, the focus is on UI policies, which are used to modify or configure fields on a form. They can make fields hidden, mandatory, or read-only based on specific conditions. The demonstration starts with an incident record that has certain fields already marked as mandatory. The presenter will set conditions based on the category selection (software or email), leading to the service and service offering fields being hidden, while the description field becomes mandatory and the configuration item field is set to read-only. The tutorial aims to guide viewers through creating a UI policy to implement these changes.