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In this ServiceNow tutorial, the focus is on UI policies, which allow users to modify fields on a form based on specified conditions. UI policies can make fields hidden, mandatory, or read-only. In the demo, the instructor demonstrates how to create a UI policy on an incident record. Initially, some fields are already mandatory. The instructor sets conditions for the category: when it is "software" or "email," the service and service offering fields will be hidden, the description field will become mandatory, and the configuration item field will be set to read-only. The tutorial aims to guide users through the process of creating and applying these UI policies effectively.