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In this ServiceNow tutorial, we cover UI policies, which enable the modification and configuration of form fields based on specified conditions. UI policies can be used to make fields hidden, mandatory, or read-only. The demo focuses on an incident record where certain fields are initially mandatory. The tutorial demonstrates setting conditions for the category fields (software and email) to hide the service and service offering fields. As a result, the description field becomes mandatory, and the configuration item field is set to read-only. The demonstration includes steps to create a UI policy and explains the two methods involved.