Easily Hide Mandatory Field from the Directors' Resolution

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How to Hide Mandatory Field from the Directors' Resolution

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small servicenow today we will cover the UI policies and to explain quickly what a UI policy is a UI policy allows you allows you to modify or configure a field on a form and also by applying conditions you can make the field hidden mandatory or read only in our scenario we will make on our demo we will make the field uh well set a field to read only make another field mandatory and also hide some Fields so to go directly into the demo uh we are on the incident record and as you can tell the this is a brand new record it has not been created as you can see there are some fields that already set to mandatory so what we will do is um in this demo if uh we would set the conditions as category software and some category email what will happen is the service and the service offering field will be hidden so they will disappear and then the description field will become mandatory and the configuration item will be set to read only so lets go ahead and create a UI policy and there are two wa

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What does resolution wont do mean in Jira?

Wont Do is a resolution indicating we are done with an issue because weve decided not to do it.

How do I make resolution not mandatory in Jira?

Resolution field is not expected when you create an issue. You can remove the Resolution field from create and edit issue screen. It can be added only to the view screen. Resolution field is usually added to the Close transition via transition screen, where the developer or assignee provides value for it.

Is resolution field mandatory in Jira?

Resolution Field Resolution is a special field in JIRA. It has an initial value of Unresolved, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.

What is the difference between resolution and closed in Jira?

Closed means that the issue has been worked on but can be reopen. Resolved means that the issue has been worked on, closed and a resolution determined. An issue is Open if its Resolution field has not been set.

What is the difference between status and resolution in Jira?

Statuses represent the position of an issue in its workflow. A status can be mapped to one workflow step. Resolutions are the ways in which an issue can be closed. Read more about the default statuses, resolutions and priorities that come with your Jira products.

How do I hide the resolution field in Jira?

Jira treats issues without resolution as open issues, regardless of any workflow state. If you want to hide the resolution field, dont forget to set a resolution in the workflow post function of the transition that closes the issue and set it to none if you reopen the issue.

Whats the difference between status and resolution?

An issues status indicates its current place in the projects workflow. Resolutions are the ways in which an issue can be closed, or completed, or resolved, in many ways. An issue resolution is usually set when the status is changed. There is some good documentation about the status and resolution fields.

What does resolution mean in Jira?

The Resolution field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

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