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In this ServiceNow tutorial, we cover UI policies, which allow you to modify form fields based on specific conditions. A UI policy can make fields hidden, mandatory, or read-only. In the demo, we start with an incident record where some fields are already mandatory. We will set conditions based on the category being "Software" or "Email." When these conditions are met, certain fields, including the service and service offering, will be hidden, the description field will become mandatory, and the configuration item will be set to read-only. The tutorial will guide you through creating a UI policy to implement these changes.