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In this ServiceNow tutorial, the focus is on UI policies, which enable the modification of fields in a form based on certain conditions. The tutorial demonstrates how to set a field to read-only, make another field mandatory, and hide additional fields on the incident record. The demo begins with a new incident record displaying pre-set mandatory fields. The instructor explains that upon setting conditions for the categories "software" and "email," the service and service offering fields will be hidden, the description field will become mandatory, and the configuration item field will be set to read-only. The tutorial concludes with the creation of a UI policy, illustrating its application in a real scenario.