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A Master Service Agreement (MSA) is a contract between two parties outlining their responsibilities and expectations, aimed at facilitating faster contract processes and simplifying future agreements. It may also be referred to as a Service Level Agreement (SLA). The MSA includes key provisions such as confidentiality, ensuring that company secrets remain protected; delivery requirements, specifying what each party will deliver and timelines; dispute resolution procedures; geographic locations of work; and intellectual property rights, delineating ownership and usage rights of patents and other creations.