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hello everyone this is Kyle galloz with poor to Pro Car Sales Training podcasts become a sales Titan this is season three episode six were going to be talking about the customers hidden checklist whether customers tell you or not they have a checklist in their mental uh State when theyre buying a vehicle or theyre going to buy a vehicle or theyre just looking to buy a vehicle theres this checklist they have that you have to hit these points and and get these check marks off in their brain for them to buy a car from you and if you only hit a few of these check boxes youre going to get responses like well this is the first place we stopped were just looking today uh you know theyre gonna make up all the reasons to leave because you didnt hit these check boxes now whats interesting about customers is instead of telling you hey these are the things that I need to find and this these are these are my check boxes they keep them secret and its our job as salespeople to figure out o