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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He highlights the function of these letters in stopping debt collection agencies from contacting individuals. Jay shares his extensive experience in the debt collection industry, including management and legal roles, and emphasizes his commitment to answering viewers' questions. He offers a bonus template for a cease and desist letter at the video's end. The video aims to empower viewers with knowledge about debt collection practices.