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today were going to take a look at adding a field to share well to track initial ownership of a ticket now some organizations instead of giving tasks out two technicians to help with the resolution of a ticket may actually switch ownership so the initial ticket is logged by someone and then they change the owner to another person and perhaps another and another and another instead of keeping the ownership with the person who initially logged it throughout its whole life cycle so if you do switch ownership youre going to lose track of who initially had that ticket now of course you could create a journal entry that would log these log each change of owner but then you have to sift through all those journals to see if you can track the progression of the owners of the ticket so there is a little easier way to do that we can add a couple fields to accomplish what wed want to to get that data out of the system afterwards so Im going to go into my admin tool and open up a new blueprint
