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five steps to improve customer satisfaction be genuine when customers call with complaints or concerns take the time to treat them like individuals while calling a customer mom or sir is respectful it doesnt include a personal touch replying yes sir I understand is polite at the customers name yes mr. Smith I understand that is much better using a customers name helps them see you are truly engaged in listening to what they are saying and interested in solving the issue personalizing the conversation helps the realization that the customer is more important to your company than the money we accountable customers face the most aggravation when customer care acts concerned but passes the issue around never point a customer to someone else because you dont know how to handle his problem instead take the time to help fix the problem if possible if you must refer a customer find an individual who can resolve their issue amicably ensuring your customer achieves a desirable outcome will e
