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Hide Initials Field into the Customer Service Report

Hide Initials Field into the Customer Service Report and eSign it in minutes

Aug 6th, 2022

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How to Hide Initials Field into the Customer Service Report

4.6 out of 5

10 votes

today were going to take a look at adding a field to share well to track initial ownership of a ticket now some organizations instead of giving tasks out two technicians to help with the resolution of a ticket may actually switch ownership so the initial ticket is logged by someone and then they change the owner to another person and perhaps another and another and another instead of keeping the ownership with the person who initially logged it throughout its whole life cycle so if you do switch ownership youre going to lose track of who initially had that ticket now of course you could create a journal entry that would log these log each change of owner but then you have to sift through all those journals to see if you can track the progression of the owners of the ticket so there is a little easier way to do that we can add a couple fields to accomplish what wed want to to get that data out of the system afterwards so Im going to go into my admin tool and open up a new blueprint

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Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

How do you hide a field in SAP?

To suppress the display of the input field on the selection screen, you use the following syntax: PARAMETERS p NO-DISPLAY Although parameter p is declared, it is not displayed on the selection screen.

How do you add a field in Smartforms?

Goto SMARTFORMS tcode and copy the standard form to Z* you will see copy button, give the original form name and target form name.. now goto the Z* form and make your changes,.. on the left side you will see the window names.. add the fields ingly in which window you want to display..

How do I hide fields in Smartforms?

To do this, select the Smartforms button from the menu above. From here we can select our Trigger Field, select a value, the fields that will be affected, and whether they will be shown or hidden.

Can I hide a field from layout but only initial record creation?

Yes you can do it in the out of the box functionality with the help of 2 - Record Type, 2 - Page Layout and Work flow Rule.

How do I delete a node in Smartforms?

You cannot delete a cell in a row of a table node in a smartform. For that you need to delete the cell from the line(ROW) in the table node i.e. when you create a table, you create line types(ROW types) where each line has one or more columns with specified width.

How do I remove spaces in text in Smartforms?

You must have clicked on the + sign to insert the field. Just next to it there is Change button. Click on that and in between two ampersands write like this : field(CZ) - Assuming that field name is field.

How do I hide fields based condition in Salesforce?

Uncheck Visible on the field youre trying to hide. And youre all set! Any users assigned to that profile will no longer see the field when they access a record on that object!

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