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In this video tutorial, the presenter demonstrates troubleshooting a scenario where a user cannot see a field in Salesforce. They create a new custom field from scratch on the lead object, specifically a pick list named "lead interest level" with emoji options ranging from one to five stars. The key focus is on the screen that determines access to the custom field for different profiles. The tutorial highlights the importance of setting visibility and edit permissions for sales users and explains how to grant access to specific profiles or restrict it entirely. Additionally, the presenter mentions the option for Salesforce to automatically place the field on pages.