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In this tutorial, the focus is on adding a new field to track the initial ownership of a ticket in a ticketing system. Some organizations prefer switching ownership among technicians instead of maintaining the original creator as the ticket owner throughout its lifecycle. This approach can lead to challenges in tracking who initially logged the ticket. Although creating journal entries could log ownership changes, it can become cumbersome to sift through those entries for information. The video suggests a more efficient solution by adding fields to capture the necessary data. The presenter will demonstrate this process using the admin tool to create a new blueprint.
