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(music) (music) Narrator: Caring for Veterans with dementia can be both rewarding and challenging. The VA has developed this training program to help you adopt a more positive approach to address Veterans with dementia. In the following scenarios you will first see a counterproductive way of approaching a Veteran followed by the preferred positive approach of engaging the Veteran and addressing challenging behaviors. By learning these positive skills and techniques you will not only experience better outcomes, you will honor Veterans in the twilight years of their lives. (music) Angela: You havent changed yet? Oh boy, it looks like we got work to do. Let me get some things to pretty you up. Okay now where to begin. Mrs. Jones: No stop, no stop! That hurts! Angela: Im just brushing your hair. No big deal. Mrs. Jones: That hurts! Ow! No! (music) Angela: Hello Mrs. Jones! Im Angela. Looks like youre ready to get your day started. Mrs. Jones, would you like to fix your hair and put on