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so this person has our job in billing and theyre a little bit nervous because those denials that means money coming in so thats a little bit nerve-racking making sure you get that money so when it comes in what are the steps to fixing that claim how do we get that claim gone so the denials come it could be a simple thing it could be complex so it all depends its going to depend on the denial so it could say youre you know one line item is tonight is inclusive and you look at it while its missing the modifier oops somebody missed a modifier they could just be requesting other health information or a primary EOB an accident detail form those could be classified as denials even though they didnt theyre not processing the claim yet because theyre requesting other information so denial is kind of a loose term that we use anything thats not paid is pretty much denied but theres suspended claims theres pending claims theyre not all denied or you could have that ever-important medi