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[Music] hello everyone Im on pop powder and youre listening to call talk for October 31st and todays topic is hidden obstacles to outstanding customer sir youre listening live we invite you to be part of the show and ask questions heres how you do it email me at call talk at benchmark portal comm I want to remind everyone that all of our shows are archived and available to listen to any time of the day at benchmark portal comm and now with that Id like to introduce the host of the show Bruce del fiore well thank you and happy Halloween everyone todays episode of Kult talk will be dedicated to debunking some of the treats and the tricks we use to try to improve CSR service you know so many managers spend endless time money and emotional energy trying to get agents to improve their customers experiences and you know on this they try boards games wall boards all kinds of other tricks to try to get the best possible out of their their agents so that they give a really good experienc