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foreign [Music] how to manage the visibility of ticket fields in fresh Service Fresh service users can view edit and fill the ticket Fields associated with their ticket this video will show you the settings that help you manage the visibility of these ticket fields under the behavior section in the form fields under the business rules for forms using the app hide or disable Fields based on roles using the app hide incident fields for service requests first lets see how to manage visibility under form Fields navigate to admin under service management select field manager click on form fields and navigate to the ticket Fields tab now lets create a new ticket field issued description with the following visibility displayed to the customer required to be filled by the agent when closing the ticket simply drag and drop a paragraph text field in the pop-up window you can set up the properties of the ticket field lets label the field as issue description for agents and customers to view un
