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[Music] hi my name is sandy Canali Im founder and CEO of the compliance team the compliance team is an accreditation organization that accredits deme posts pharmacies and rural health clinics as well as physician practices today were going to talk about the importance of patient satisfaction surveys and in submitting them to the complaints team satisfaction portal now were the only accreditor that actually offers our customers that added benefit of submitting patient satisfaction surveys into our portal for benchmarking purpose any kind of business needs to assess and evaluate what their customer thinks of their operation you know are you meeting the needs of your customers and through just a few questions you can determine whether or not you are meeting the needs and then most importantly take this satisfaction data because its uploaded into our portal which has a couple million measures because weve been gathering satisfaction data for all of our customers all over the country s