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A Master Service Agreement (MSA) is a contract between two parties that outlines the details and expectations for both sides, focusing on their responsibilities. It aims to expedite the contract process and simplify future agreements. An MSA, also known as a Service Level Agreement (SLA), covers several key areas: confidentiality agreements to protect company secrets; delivery requirements specifying who delivers what and when; dispute resolution methods for conflict resolution; geographic locations where services will be performed; and intellectual property rights regarding the ownership and usage of patents. Overall, an MSA streamlines operations and clarifies the terms of collaboration.