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hi im mike boyvin im here at pharmacyu im going to talk to you about selling your pharmacy services i have three key points for you first sales is not a four letter word pharmacists like every other aspect of healthcare is going to have to sell to their patients its okay and its perfectly normal two customize your sales messages based on the needs of your individual patients far too often pharmacists focus on what the service is versus what the service will do for the patient and the third point is rejection pharmacists are so used to actually having all the recommendations being accepted by their patients look at something like otc items where we have an almost 100 acceptance rate when you start selling pharmacy services the issue with that is that you are actually going to be rejected by some of your patients its okay dont take it personally and its a learning experience for you as well i hope that you found these tips worthwhile i hope this is something you integrate into yo