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[Music] [Applause] [Music] maintaining consistent and timely contact with customers and prospects is a vital aspect of sales and service and knowing when and how you last interacted with a given contact can help you determine your next step in the communication process clarity crms last touch date field is a small piece of information that can provide considerable value when it comes to customer and prospect relationships available in the leads accounts contacts and opportunity modules clarity crms last touchdate field tracks activities associated with a specific record and displays the date of the last interaction log a call complete a follow-up activity or send an email from claritycrm the last touchdate field will automatically update to reflect the date of the most recent transaction is it time to docHub out to that prospect again one quick glance at the last touchdate field and youll know but you can also use this information to automate your communication process use the last t