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next matter is a super efficient way to run workflows for your insurance business lets take an example from customer support now typically in a financial services business customer support inquiries are handled using a shared inbox and theyre triaged manually well take a case of filing customer complaints and for that weve created a complaints handling process here lets show the back end of this process and see how its configured so in this process weve created a custom form that captures all the details of the complaint from the customer account number email the type of insurance weve added a drop down to capture and an open text field where they can file their complaint you could add any other sort of information youd like they wanted to upload an image or a file maybe they need to sign something whatever you need for the complaint the next thing well do is automate the communication with the customer so the OutdocHub confirming they received the complaint and the follow-up