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A Master Service Agreement (MSA) is a contract between two parties that outlines their roles, responsibilities, and expectations to streamline the contracting process. It specifies applicable services, confidentiality clauses to protect company secrets, delivery requirements detailing who delivers what and when, and mechanisms for dispute resolution should conflicts arise. The MSA also identifies geographic locations for service execution and addresses intellectual property rights, determining ownership and usage rights of patents. MSAs, also known as Service Level Agreements (SLAs), aim to simplify future agreements and enhance efficiency in business dealings.