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hi im mike with fusco or senior associates and this is client package spotlight number eight on claims and audit support now claims and audits present two of the largest pain points for insurance consumers most insurance representatives tend to disappear when claims and audits come up but at full score senior associates we want to make sure were there to help you throughout the process and make sure your customer experience is great so how do we help we have an entire team our customer service team that is dedicated to helping you with your claims and your audits we have processes dedicated to claims and audit support we step in as the liaison between you and your claim adjuster or you and your auditor to make sure that information is transferred properly that we provide you with an update for every step of the process and we give you options if you feel like your claim or audit werent handled properly now this goes for both sides of the of the house so if youre a property and casu