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A Master Service Agreement (MSA) is a contract between two parties that outlines their responsibilities and expectations, streamlining the contract process and simplifying future agreements. It may also be referred to as a Service Level Agreement (SLA). Key elements of an MSA include confidentiality, ensuring no sharing of company secrets; delivery requirements, specifying who delivers what and when; and dispute resolution, detailing conflict resolution methods. Additionally, MSAs define geographic locations for work and address intellectual property rights, determining ownership and usage of patents and other creations. Overall, an MSA aims to clarify and expedite business interactions.