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hey its candice and in this weeks tips and tricks im going to teach you why its important if you have invoiced a customer and you realize they are not going to pay you for it why its important to create a credit memo over just deleting the invoice so come look over my shoulder and ill show you how all right so lets go in to our customer and pull up an invoice so were going to customer center and were going to go to adams candy shop i only say it like that because its the guy im always picky when i give you guys these examples or well frequently anyway okay so when youre inside of adams candy shop and say that they and you have decided that they are not going to pay their invoice for whatever reason it is youre going to go in and youre going to open it up were going to use this example the 150 invoice yes you can go in i just want to give you this information yes you can go in and go edit delete the pro or void the problem with that is its going to go and its going to