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[Music] [Music] Robinson I am a solutions consultant for beyond 20 and in this video Im going to be demonstrating a way that we can mark certain tickets as invalid tickets or tickets that we dont want all regular users to see to get that we shouldnt actually have with ensure well and how we can hide those from those users lets go keep them around for recording purposes in one moment actually going to reposition my task pane rather quickly I like having it off on the right anyways so what Im going to do first is Im going to create a new status for incident this is going to handle my new any type of status or the grouping that I want for my ticket so I can give them an invalid status we can give it a new status order Im just going to push it at the bottom of this list now we have an invalid status and if I restored my items in the internet status group we can see it at the bottom there now we dont really need to give it a next status or anything unless we want to take it out of t
