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everyone and thank you for joining axioms MSD ignition episode 22 Im joined today by piers mummery and we are going to talk today about going from break 6 to banish service agreements with the topic being targeting existing clients and this is the first part in a series of break fix the managed service agreement and well talk about that a little bit later thank you for joining us like institutes myself my name is Tom Watson and I am the VP and thats few best practices action I came on board about a year and a half ago with the sole mission of producing an MSP outdocHub program that would be targeted towards you guys out there and helping you build your MSP business I have experience owning MST and only one for 15 years in the East Coast and successfully exited four years ago and now its wonderful to work on the other side and help you guys out and Im gonna introduce my co-host piers mummery he is a managing partner at Bennett or consulting good morning everybody yes my name is pier