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[Music] [Music] all right so todays service call i get to chase a ghost so i got a call from a customer theyre like ive had five electricians or whatever however many electricians out theres some plug thats doing this weird thing theres got its like got some weird voltage or something i dont know can you come out and look at it all right hold up the first thing i do when i get a call from somebody like this is i try to get as much answered as possible im gathering i have a lot of unknowns that im trying to like whittle those down to a list of knowns and youll find here in a minute when im actually at the job that thats the same methodology that i keep i always try to get as many knowns gather as much even if its too much extra information doesnt matter the more data the better because youre going to eventually get it down to the parts you dont know and you cant find and you have to make an informed educated guess sometimes so i just started asking questions i was like
