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complaints theyre inherently negative theres no question okay when you hear a complaint its hard not to go negative but im going to change the narrative just a little bit on there the sales pitch if you will these are an opportunity its information and maybe youve heard this term before youve likely have if youve been through one of our programs and its you cant manage what you dont know in other words you need information your manager needs information your management team needs information your board needs information your organization needs information without information you cannot manage ingly and thats really what complaints are its information youll see theyre real-time valuable information that allows you to do all these things here potentially to start something to stop something to improve to create to retain to attract you can read for yourself theres lots of things here so heres my sales pitch if you cant get people to buy in