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[Music] eight ways to say no to customers with examples have you ever heard no as a customer how did you feel were you disappointed sometimes it may happen that we need to say no to our customers or deliver negative news in fact this is one of the most unpleasant parts of customer service workflow dealing with negative news requires specific skills and self-control it is not easy to say no and continue a smooth conversation in any customer interaction the words you say either ruin your relationship with a customer or build it up that is why it is so important for any company to do this right across all customer service channels so how to say no without spoiling your customer service experience here are eight tips to begin with say no without actually saying no when you break negative news to clients you want to soften the blow and show them you understand their concerns in most cases there is no need to say no directly you can wrap your negative news into positive content making it an